Returns/Refunds

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, undamaged, unused, not tempered
To complete your return, please contact us prior to sending the goods by phone 03337727263 or by email: sales@vibesupplies.co.uk
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

-Any items were damaged during delivery but still useable

We may ask for a picture proof for damaged items before authorizing a return. All return postage will be covered by us under the following circumstances.

  • Items received not as described.
  • items have missing parts or pieces or have leaked during transit
  • items do not have a manufacturer seal (if applicable)

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@vibesupplies.co.uk

Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@vibesupples.co.uk and send your item to Unit 128 Salop Street Wolverhampton, WV30RX, United Kingdom.